Trexxeon
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Services

What we build

Two categories. The flagship — a private AI platform with five specialist agents (ticket, voice, knowledge, backoffice, marketing). And everything we build around it: integration, software development, web design, SaaS productisation, advice, operations and compliance.

01 · AI platform & agents

The platform and the five agents that live in it.

Trexxeon's flagship offering: a private AI environment with five specialist agents that take customer operations from channel to outcome.

01

Private AI platform

The flagship — your own AI environment with your data, your model context, your audit trail.

The Trexxeon platform is a multi-tenant Kubernetes stack where every customer gets a fully isolated environment: own database, own model context, own keys, own audit log. You operate at startup speed without sacrificing the privacy and auditability that enterprise reviewers expect.

What we deliver

  • Dedicated tenant in EU-private Kubernetes
  • Bcrypt-hashed credentials store and per-user access
  • End-to-end audit-trail of every agent decision
  • Human-review workflow with configurable approval gates
02

Ticket-agent

Routes incoming tickets and owns the customer promise.

The ticket-agent reads incoming work across channels (email, chat, web forms), classifies it, fetches context from your CRM and knowledge base, drafts a response with citations, and either acts directly or escalates to a human reviewer when confidence is low.

What we deliver

  • Multi-channel intake (email, chat, web forms)
  • Auto-classification and routing to the right specialist agent
  • Drafted responses with citations and source attribution
  • Confidence-threshold-based hand-off to human review
03

Voice-agent

Handles live calls with sentiment-aware pacing.

The voice-agent answers inbound calls, holds natural-paced conversations across multiple languages, summarises every call into a structured ticket, and flags any sentiment trigger — frustration, urgency, churn risk — to a human operator in real time.

What we deliver

  • SIP/PSTN telephony integration (Twilio, Voxbone, Sinch)
  • Multilingual STT/TTS with custom voice profiles
  • Real-time sentiment analysis with hand-off rules
  • Post-call summary and action items into your CRM
04

Knowledge-agent

Builds source-backed answer packages with explicit citations.

The knowledge-agent runs your private corpus through a retrieval-augmented pipeline: every answer comes with explicit citations to the source documents, so reviewers can verify before sending and customers can trust the answer. No hallucinated answers without provenance.

What we deliver

  • Corpus ingestion from SharePoint, Confluence, Notion, file shares
  • Hybrid semantic + keyword retrieval with reranking
  • Inline citations (document, page, section)
  • Per-source versioning and freshness signals
05

Backoffice-agent

Verifies invoices, usage and policies before acting.

The backoffice-agent handles the policy-and-financial verification work that wraps customer-facing operations: invoice review, usage validation, contract-clause checking, refund eligibility. Always with a paper trail. Built so that no money or risk-bearing action goes through without an audit entry.

What we deliver

  • Integration with ERP, billing and CRM systems
  • Policy-as-code rules engine (Open Policy Agent)
  • Automatic flagging on any rule violation
  • Audit-trail of every verification decision
06

Marketing-agent

Drafts personalised outreach and runs sequenced campaigns with human approval.

The marketing-agent reads your customer data and lifecycle signals, drafts personalised emails, newsletters and sequence steps, and pauses on a human reviewer before anything goes out. Same audit-trail, same human-in-the-loop, same tenant boundary as the rest of the platform — so marketing speaks with the brand voice, never goes off-message, and every send is accountable.

What we deliver

  • Sequenced campaigns with per-segment variants
  • Lifecycle triggers from your CRM and usage data
  • Human review and approval before every send
  • A/B test variants with attribution tracking
··Custom specialist

+ And more

Five specialists cover most customer-operations work, but not every workflow fits one of them. Tell us about your case and we'll design and build a custom specialist agent for it — same tenant, same audit trail, same human-review by default.

02 · Around the platform

What we build alongside the agents.

Integration, software development, web design, SaaS productisation, advice, operations and compliance — services that turn the platform into a running operation.

01

Integration

Connect your existing CRM, ERP, telephony and data sources to the AI agents.

Operations AI is only as good as the systems it can touch. We connect the agents to your real source-of-truth — CRM, ERP, ticketing, telephony, knowledge bases, payment and invoicing — so they read fresh data and act through the same paths your humans use.

What we deliver

  • Connectors for major CRMs (Salesforce, HubSpot, ServiceNow, Zoho)
  • ERP integrations (SAP, Microsoft Dynamics, Exact, AFAS)
  • Telephony gateways (Twilio, Voxbone, Sinch, custom SIP)
  • Real-time event streaming (Kafka, NATS, MQTT) with idempotency and replay
02

Software development

Custom applications, internal tooling and dashboards around the platform.

Beyond the agents themselves there's almost always a small constellation of internal tools that need to exist: an admin app to manage exceptions, a dashboard for ops leads, a workflow editor for the business owner. We build these as first-class apps on the same private stack.

What we deliver

  • Web apps in Next.js / TypeScript with role-based access
  • Workflow & rules editors for non-developers
  • Internal dashboards and reporting (Metabase, custom)
  • API design, OpenAPI specs and SDK generation
03

Web design

Customer portals, marketing sites and customer-facing apps in the same editorial style as this one.

If the AI agents are the engine, the front door is still a website. We design and build customer portals, support hubs and marketing sites that read as cleanly as this one — typographic-first, no template-y stock photography, mobile-correct.

What we deliver

  • Marketing site or product landing in Next.js + Tailwind
  • Customer portal with SSO and per-user data scope
  • Design system with components reusable across portals
  • Performance + accessibility built in (CLS, LCP, WCAG AA)
04

SaaS solutions

Productise your operation as a SaaS — optionally white-label.

If your internal AI-augmented process is good enough to sell to peers, we help you turn it into a SaaS product: multi-tenant data model, billing, onboarding flow, admin panel, customer success tools. White-label option available for partners reselling the platform.

What we deliver

  • Multi-tenant data model with strict per-tenant isolation
  • Billing & subscription (Stripe, Mollie, Adyen)
  • Self-service onboarding and tenant provisioning
  • White-label branding system if you resell under your own name
05

AI strategy & consultancy

Workshops, AI roadmap and fit-assessment for customer operations.

Before any platform comes a decision: where is AI actually worth it for our operation, and where isn't it? We run focused workshops with your ops, IT and compliance teams, map your existing customer journey, and produce a concrete AI roadmap with build-versus-buy decisions, fit-assessment per use case and a phased plan.

What we deliver

  • Two-day discovery workshop with ops + IT + compliance
  • Customer-journey mapping with AI fit-score per touchpoint
  • Build-vs-buy recommendation per identified use case
  • 12-month phased AI roadmap with cost ranges and KPIs
06

Managed operations

We run your AI platform on EU-private infrastructure, with SLA, monitoring and releases.

Not every organisation wants to build a platform team. We operate the entire stack on your behalf: provisioning the EU-private Kubernetes cluster, running the agents, monitoring, releases, incident response, security patching, backups. You get a SaaS-like experience while the platform itself remains entirely yours.

What we deliver

  • Dedicated Kubernetes cluster (Frankfurt) per customer
  • 24/7 monitoring, alerting and on-call response
  • Quarterly platform upgrades and security patches
  • Defined SLA (99.5% uptime, ≤4h response on Sev-1)
07

Data & RAG engineering

Knowledge bases, embeddings and retrieval pipelines that make the agents truly capable.

An AI agent without the right context is impressive prose without conviction. We design and build the retrieval-augmented-generation pipelines that feed your agents reliable, source-attributed answers — from corpus ingestion through chunking, embedding, hybrid search and citation, with measurable quality gates.

What we deliver

  • Corpus ingestion pipeline with source provenance tracking
  • Embedding strategy with model selection and chunking
  • Hybrid vector + keyword search with reranking
  • Quality evaluation harness (faithfulness, citation accuracy)
08

Compliance-as-a-service

AVG/GDPR DPIAs, NIS2 readiness, audit-trail reviews and pen-tests on your stack.

The same engineering team that built Trexxeon's audit-by-default architecture can audit yours. We do AVG/GDPR Data Protection Impact Assessments, NIS2 readiness reviews, code and infrastructure audits, and ad-hoc penetration tests — focused on AI and customer-operations stacks where regulatory pressure is highest.

What we deliver

  • AVG/GDPR DPIA with concrete mitigations
  • NIS2 readiness gap-analysis and remediation plan
  • Code + infra audit including secret hygiene and access review
  • Targeted pen-test of AI surfaces (prompt injection, RAG leakage)
09

Training in AI development

From non-technical to full developer using AI tooling. Engineers go deeper, operators learn to build.

AI tooling has changed who can build software. With the right training and the right copilot patterns, business analysts, ops managers and other non-developers can grow into full developers — not by pretending the AI does everything, but by learning to drive it like a senior pair-programmer that reviews their work. For engineers we go deeper: multi-agent systems, evaluation harnesses, production patterns. Two parallel tracks, both ending with a working agent built and shipped on the Trexxeon platform.

What we deliver

  • From-zero track — coding fundamentals + AI pair-programming for non-developers
  • Practitioner track — multi-agent architecture, evaluation, production patterns for engineers
  • Hands-on agent build — every participant ships a working agent on the platform
  • Production playbook — observability, evaluation, safety guardrails for live agents

Talk to us

Which of these fits your situation?

Pick a 20-minute slot in our calendar — we'll go through your case and tell you which of these services actually apply (and which don't).

or email us directly: hello@trexxeon.com